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The website is operated by Financial Solutions Helpline Limited, which takes your privacy very seriously and has made every endeavour to ensure that the website is secure and reliable. Information about you will not be collected unless you choose to give it to us.
How we use your information
We may collect and process the following data about you;
Information that you provide by filing in forms on our site www.injuryclaimsnationwide.co.uk
If you contact us, we may keep a copy of that correspondence.
When using the website, you are required to provide relevant personal and financial information. Financial Solutions Helpline Limited may also record products and services you are interested in as well as monitor site traffic patterns and use. Personal and financial information may be passed on to relevant personal injury specialists where clearly stated on the website.
If you do not want Financial Solutions Helpline Limited to collect/process personal or financial information, please do not submit it. If you believe any personal or financial information to be incorrect, contact Financial Solutions Helpline Limited and the information shall be immediately corrected or removed from the database should you request it.
If you are aged sixteen  or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the Websites. Users without this consent are not allowed to provide us with personal information. If we become aware that you are under sixteen  and are attempting to or have submitted personal information via the websites without your parent/guardian's permission, we will not accept such information and we will take steps to remove such information from our records. This may involve us having to access and verify your age and other relevant details.
You undertake that all information provided by you is accurate.
To process your information, when using the website you are required to supply relevant personal information. This may include details such as your name, email address, telephone number and your injury enquiry details. Financial Solutions Helpline Limited will send your data, some of which may be sensitive, in confidence for processing by other companies and intermediaries.
The personal information that we collect from you will be collected, processed and maintained within the European Economic Area (EEA). By submitting your personal data, you agree to this transfer, storing or processing. We follow strict security procedures in storage and disclosure of personal information which you have provided us via this website. We shall take all reasonable steps to ensure your personal details remain secure.
Financial Solutions Helpline Limited may also record products and services you are interested in as well as monitor site traffic patterns and use. Personal and financial information may be passed on to relevant third parties where clearly stated on the website.
We or third parties acting on our behalf may use your personal information in the following ways:
We may also disclose your personal information to third parties:
We also may need to disclose your personal information:
Visitors to our websites
Security and performance
Financial Solutions Helpline Limited uses a third party service to help maintain the security and performance of the www.injuryclaimsnationwide.co.uk To deliver this service it processes the IP addresses of visitors to our website(s). Financial Solutions Helpline Limited has made every endeavour to ensure that the website is secure and reliable. All of the relevant and appropriate safeguards and security measures have been established to protect information. Financial Solutions Helpline Limited is not liable or responsible for the security of personal information transmitted via the website.
People who contact us via social media
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute.
We usually have to disclose details of the complaint to our professional Indemnity Insurance Broker and Insurer. We may be required to provide a copy of our file to the Financial Ombudsman Service should an adjudicator be required to consider the complaint case.
We are required to disclose to the regulatory authorities, to whom we have been authorised by, the regulator information is already on our website, high level analytics concerning the number and nature of complaints received. This data does not include names or details that identify the specific data subject.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for 6 years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
People who use our services
Financial Solutions Helpline Limited provides a range of services to Data Subjects. We process data provided by the data subject and other sources in order to deliver the appropriate products and services to Data Subjects.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.
From 25 May 2018 the General Data Protection Regulations (GDPR) comes into force.
Access to personal information (Portability)
Data Subjects may submit a Subject Access Request - in order to obtain a copy of the personal data that we hold about them in a structured and portable manner. All SAR requests should be sent to
Data Protection Officer: Chong Min Hong
Landline: +44 020 7193 4910
Confirmation of whether, and where, the controller is processing their personal data
Financial Solutions Helpline Limited is the Data Controller. Financial Solutions Helpline Limited undertakes data processing within the EEA.
Right of Data subjects to erasure (Right to be forgotten)
Data Subjects may notify Financial Solutions Helpline Limited if they wish to exercise their right to erasure. Such a withdrawal of Consent does not affect the lawfulness of processing based on consent prior to the withdrawal. Data Subjects that exercise this right will be removed from any marketing or future contact.
Financial Solutions Helpline Limited may retain a copy of any personal data may be retained by the Controller if the processing is necessary for the establishment, exercise or defence of legal claims.
Right of rectification
Financial Solutions Helpline Limited will seek to ensure that inaccurate or incomplete data will be rectified. Data Subjects have the right of rectification.
Right to object to processing for the purposes of Direct Marketing
Data Subjects may notify the Financial Solutions Helpline Limited if they wish to exercise their right to be removed from any Marketing activities. Financial Solutions Helpline Limited may still contact the Data Subject in order to fulfil any contractual obligations concerning the policies and services provided.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 25 May 2018.
How to contact us
Financial Solutions Helpline Limited
Unit 204, 37 Harbour Island,
Harbour Exchange Square,
London, E14 9GE
Registration Number - 09186327